Delivery & Returns

Order Process

Booksamillion.com uses a “Shopping Cart” system that operates the same way a shopping cart does in a retail store: You may place items in and remove them from the cart at any time. An “Add to Cart” button appears beside each item throughout the online store. Just click the button to add an item to your cart!

When you add an item to your cart, you’ll be taken to a confirmation page. Once there, you’ll have the opportunity to continue shopping. When browsing our site, you’ll always have the option of viewing your cart by clicking the “Shopping Cart” button that appears below the navigation menu near the top of every page.

If you’d like to order multiple copies of the same item, first click “Shopping Cart.” Then change the number in the quantity field and click the “Update Quantities” button.

When you’ve finished selecting the items you wish to purchase, click the “Check Out” button to advance to the payment and shipping area.

At checkout, you’ll be prompted to “Set Up a New Account” or to “Sign In” if you have previously created an account. To create a new Booksamillion.com account, enter your email address and a password. Your password must be at least four characters long and can be any combination of letters and/or numbers.

Please note: Once you enter an email address and establish a password, our system will remember that relationship even if you don’t place an order. If this is your first time ordering with us but you’ve previously entered an email address and password, you may want to try signing in as a “Registered Customer.”

After entering your email address and password, click “Continue New Account Setup” and follow the steps to enter your shipping information and payment information. Even if you will be paying by gift card or eGift certificate, our account set-up process requires a valid credit card number.

At the Review step of the checkout process, you will be asked to verify that your order information is correct before order submittal. Here, you’ll also have the opportunity to choose the shipping method, select gift options, enter a coupon code, enter Millionaire’s Club Member information, or validate/apply a gift card or eGift certificate.

Once you’ve reviewed your information and are confident that it is correct, click the “Submit” button. At this point, Booksamillion.com will attempt to pre-authorize the charge. The pre-authorization process is designed to better assist you with your order and ensure that your order will not be later delayed by a billing error. You will not be charged at this step; Booksamillion.com will charge for orders only after the order actually ships. If the pre-authorization fails when you attempt to submit your order, you will get a billing error message that will prompt you to check your billing information or enter an alternate credit card. You will not be able to submit your order until there is a successful pre-authorization.

Once your order has been submitted, you will receive an email confirmation. This confirmation will also contain your Order ID number. Keep this information in your records as it will help our Customer Support staff better assist you if you need to contact us.

 

Shopping Cart

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Saving items in your shopping cart

Click the “Add to Cart” button to add an item to your order. If you’re viewing the list of items in your shopping cart and wish to continue browsing Booksamillion.com, click the “Continue Shopping” button.

You may remove items from your cart by clicking the “Shopping Cart” button, which is located just below the navigation menu. Click the selection box beside the item(s) you’d like to remove, and then click the “Remove Selected” button. You may also remove items from your Shopping Cart by changing their quantities to zero and then clicking the “Update Quantities” button.

 

Payment Options

Booksamillion.com accepts Visa, MasterCard, American Express, and Discover. You also have the option of using PayPal as your payment method. At the final step of the checkout process, simply select PayPal as your payment method. Once you click “Submit This Order,” you’ll be redirected to the PayPal site to complete your transaction.

You can also pay using Books-A-Million gift cards and eGift certificates. Click here for more about gift cards and eGift certificates.

 

Credit Card Security

Booksamillion.com takes your security very seriously. We process orders with an SSL Secure Commerce Server, which utilizes military-grade encryption to protect your credit card information. All credit card information is encoded with strong encryption before storage. To further respect and protect your privacy, Booksamillion.com does not release your credit card information or mailing address to any outside organizations.

Returns policy

Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*.

For added convenience, Booksamillion.com account holders can return their purchases* to their local Books-A-Million retail location! Customers who checkout as a guest will need to contact Customer Service at support@booksamillion.com for returns.

Return to Store

To find the store nearest you, visit our Store Finder.

  • Login to My Account
  • Click “Details” next to the order you would like to return
  • Click “Return to Store”
  • Print your Booksamillion.com In Store Return Receipt
    • If the Return to Store button is not available to click, then your purchase is not eligible for an In Store return.
    • The In Store Receipt will show a Last Return Date and will note if a product is Non-Returnable.
  • Return your purchase, along with the Printed Return Receipt, to your local Books-A-Million store.

 

Please email our Customer Service department at support@booksamillion.com if you need assistance with In Store Returns.

Return via Mail:

To return an item for any reason within 30 days of order receipt:

Subject: Return authorization needed
Body of email: Order ID number
Reason for return
Item(s) you are returning

 

A return authorization number and return label will be emailed to you within 24 hours.
Once your return authorization number is received:

  • Pack the item(s) that you are returning to us securely.
  • Enclose a copy of your packing slip.
  • Affix the label that we emailed to you and ship the package.
    • Be sure to apply adequate postage.
    • We are not responsible for the item until it arrives at our facility, please save your tracking information so you can follow up with the vendor you shipped with.

Our Returns Department will issue your credit within 24 hours of receipt scan at our warehouse.


All returns and billing questions must be resolved within 30 days of order receipt.

Items returned will be refunded to the credit card used. If you used a gift card to make your purchase, credit will be issued back to the gift card.

Please note that shipping and handling charges are non-refundable.

A 10% re-stocking fee may be applied to large or special orders.

Electronic returns, such as Compact Discs, DVDs, Video Games and Consumer Electronics (headphones, speakers, etc.) must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.

*Does not apply to items purchased from the New & Used Marketplace. See Return Policy for New & Used Marketplace items.
*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.
*We cannot accept returns of product marked “non-returnable”.
*We cannot accept returns for variants, and no variants or bulk purchases made online can be returned to stores.

 

How to return a product

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Non-Returnable Products

Items marked as “non-returnable” are provided to us via a third-party vendor that does not allow product returns. Therefore, we are unable to accept any customer returns of such items or issue any refunds. Please review your purchase of this item as all sales of non-returnable items are final.